Frequently asked questions
What is the return policy?
We want you to love your purchase. If you’re unsatisfied, please contact us at info@sepserum.com within 14 days of delivery, and our team will assist you.
Are any purchases final sale?
We are unable to accept returns on certain items. These will be carefully marked before purchase.
When will I get my order?
We work quickly to ship your order as soon as possible. Once your order has been placed, we process it within 1-3 business days. Once your order is shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
Do you ship within the U.S. and internationally?
Yes! We offer fast, reliable shipping across the United States as well as international delivery to most countries. Shipping rates and delivery times are calculated at checkout based on your location.
What makes Sepserum different from other skincare brands?
Sepserum is built on a commitment to clean, plant-powered beauty. Unlike products filled with harsh chemicals and fillers, our formulas are crafted from carefully researched natural ingredients that deliver safe, effective results while respecting your skin’s natural balance.
Are your products safe for sensitive skin?
Yes! All Sepserum products are formulated for sensitive skin with non-irritating ingredients at skin-friendly concentrations to be gentle, yet effective.
We avoid harsh chemicals, synthetic fragrances, and unnecessary fillers. Each formula is designed to nourish, protect, and restore your skin without irritation. If you’re highly sensitive, we recommend patch-testing first.
What is the Sepserum Nail Growth Oil and how does it work?
Our Nail Growth Oil is a concentrated, plant-based formula that strengthens brittle nails, supports post-extension recovery, and encourages healthy, natural nail growth. With oils like castor, rosemary, and sunflower, it nourishes from the cuticle up, promoting stronger, longer nails over time.
How do I use the Nail Growth Oil?
For best results, apply the oil directly to your cuticles and nails twice daily. Massage gently to boost absorption and stimulate circulation. Consistency is key — most people notice stronger, healthier nails within a few weeks.
What is the Sepserum Radiance Renewal Facial Oil?
Our Radiance Renewal Facial Oil is a universal face oil designed for all skin types. It deeply hydrates, supports collagen production, brightens, and soothes with a blend of squalane, jojoba, rosehip, sea buckthorn, and antioxidant-rich botanicals. It delivers results naturally, without the need for harsh ingredients.
How do I use the Facial Oil in my routine?
Apply 2–3 drops onto clean, damp skin. Gently massage into the face and neck. You can use it morning and night, either alone or layered with your favorite serum. For many, it’s hydrating enough to replace a moisturizer.
Can I use Sepserum products if I have oily or acne-prone skin?
Absolutely. Our formulas are lightweight, non-comedogenic, and designed to balance oil production while calming and protecting the skin. Ingredients like black cumin seed oil, green tea, and bisabolol help soothe irritation and fight breakouts without clogging pores.
Do you use synthetic fragrances or harsh chemicals?
Never. Our products are free of harsh fillers, parabens, sulfates, and synthetic fragrances. We focus on plant-powered ingredients that work gently but effectively.
Do your products really replace traditional moisturizers?
Yes, for many people they can. Our oils are formulated to deeply hydrate, replenish essential nutrients, and support skin barrier health. While some may choose to layer them with moisturizers, most find our formulas effective enough on their own.
Are Sepserum products vegan and cruelty-free?
Yes — always. We never test on animals, and every formula is made with plant-based, ethically sourced ingredients.
How can I reach you with other questions?
Email us anytime at info@sepserum.com. We’re happy to help with product recommendations, order questions, or skincare advice.
