Refund policy

Return Policy for Sepserum

We want you to love your purchase! If for any reason you’re unsatisfied, please contact us at info@sepserum.com within 14 days of delivery, and our team will be happy to assist you.

If you choose to return an item, please note that return shipping costs are the responsibility of the customer.

Please note: we are unable to accept returns on certain items (such as hygiene-sensitive products). These items will be clearly marked before purchase so you can make an informed decision.

Our goal is to ensure a smooth, fair process while keeping our products safe and fresh for all customers.

Damaged or Defective Products

At Sepserum, we take great care in packaging and shipping every order. If your item arrives damaged or defective, please contact us at info@sepserum.com within 7 days of delivery.

Include a photo of the damage or defect, and our team will work with you to replace the item or provide a full refund. Your satisfaction is our priority, and we want to make sure you receive your products in perfect condition.

Include the following information:

Order number
Description of the issue
Photos of the damaged or defective product

Once we receive the necessary information, we will assess the situation and, if appropriate, issue a replacement or store credit.

Exchanges

We do not offer exchanges for products. If you received a damaged or incorrect item, please reach out to us at info@sepserum.com within 7 days of receiving your order, and we will be happy to help resolve the issue.

Order Cancellations

Once an order is placed, we are unable to make changes or cancel it. If you need to make adjustments to your order, please contact us as soon as possible at info@sepserum.com, and we will do our best to accommodate your request before the order is processed and shipped.